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Directorate of Technology, Estates & Facilities
Based at
University of York - Heslington Campus
Hours of work
Contract status
21,135 - 23,487 a year
Interview Date
Successful applicants will be invited for interview shortly after receipt of application
Posted Date
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Job Reference

Role Description

Directorate of Technology, Estates & Facilities

University Receptionists

The Directorate of Technology, Estates & Facilities (DTEF) provides services and facilities to staff, students and visitors.  Within DTEF, the Customer Experience Team oversees the University’s main receptions.  The team provides a friendly and welcoming reception service. 

This is an exciting time to join the University Reception team; we are currently looking to fill a number of vacancies to welcome and support newly returned students.


As a University Receptionist, on a daily basis, you will be the first point of contact for students, staff and visitors. You will provide support, advice and redirect queries where relevant. The post holder will be required to be flexible according to the needs and resources of the University and may be requested to undertake other duties as appropriate to the grade of post.

A flexible, adaptable approach to work is necessary; whilst you will primarily be based at specific Reception areas, there will also be a requirement to cover other receptions across the University campus.

This post  covers 7 days a week. Shifts are managed on a roster basis and will be a combination of early and late shifts between 07:00 - 23:00, averaging 37 hours a week.    

Skills, Experience & Qualifications needed

  • A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
  • An understanding of the importance of the Reception role in giving a positive impression of the department. A commitment to delivering a high-quality, customer-focused service.
  • Working knowledge of computer software such as Microsoft Word, Excel and the use of internet and e-mail
  • Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines
  • Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.
  • Ability to undertake manual handling duties for the movement of furniture, equipment and mail
  • Ability to work under pressure and multi-task in a busy front of house reception
  • Experience of administrative duties within a large complex organisation
  • Friendly, personable, calming and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people
  • Behaviours consistent with our  DTEF values

Interview date: Rolling basis – Successful applicants will be invited for interview shortly after receipt of application

For informal enquiries: please contact our Customer Experience Team Leader via email:

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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