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Student Services Administrator x2

Department
Economics and Related Studies
Based at
University of York - Heslington Campus
Hours of work
Full-time
Contract status
Open
Salary
23,487 - 26,341 per year
Interview Date
06/01/2022
Posted Date
23/11/2021
Apply by
07/12/2021
Job Reference
10119

Role Description

Department

The Department of Economics and Related Studies are seeking to appoint enthusiastic and proactive Student Services Administrators to join our busy Student Services Team.

Led by the Student Services Manager, the Student Services Team provide a welcoming and high quality customer service to our students, colleagues and visitors.

You will play a pivotal role in ensuring that every stage of the student journey is managed efficiently and effectively, from the pre-application stage, right through to graduation.

You will be a proactive individual accustomed to finding efficient solutions to everyday problems, and to meeting deadlines whilst maintaining a high standards and accuracy.  You will be a competent IT user with a keen eye for detail, who enjoys helping people.  Your learning and development will be supported throughout your time here.  We are committed to providing a flexible, family-friendly environment, including an established flexi-time scheme, and the option of a blended approach to on campus and remote working where appropriate.

Role

To provide a professional, flexible, administrative service, carrying out a range of duties in order to facilitate the smooth running of the Student Services team, to:

Assist in the delivery of all aspects of the student journey and take responsibility for a range of processes.

Provide a reliable customer service, accurate information and advice, and continuously improve our processes.

Acquire a comprehensive understanding of the department’s programmes, and of University policies and systems relevant to the role.

Skills, Experience & Qualification needed

  • Qualified to 5 GCSE passes at level 4/Grade C or above (including Maths and English), or an equivalent educational qualification, or relevant experience.
  • Experience of working in a varied administrative role effectively balancing competing priorities.
  • Experience in the use of relevant IT applications and/or systems including MS Office and/or Google applications.
  • Experience of providing an excellent standard of customer service to a range of stakeholders.
  • Ability to analyse, interpret and summarise numerical and written information for use in a variety of ways.
  • Excellent interpersonal and communication skills, including face to face, telephone and written.
  • Planning and organisational skills.
  • A proactive approach and the ability to apply problem-solving skills.
  • Attention to detail and ability to provide accurate, concise summaries and notes.
  • Able to work flexibly and accurately, under pressure and to tight deadlines.
  • Commitment to work in and contribution to an environment of change and continuous improvement.
  • Commitment to promoting equality and inclusive practice to enhance the University experience for all.
  • Commitment to collaborative working.

Interview date (via Zoom):   6th January 2022

For informal enquiries: please contact the Student Services Manager on katie.walton@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

New Athena Swan Bronze Award

 

 

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