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Student and Academic Services Administrator

Student and Academic Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
Fixed term
26,341 - 32,344 per year (reduced pro rata)
Posted Date
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Job Reference

Role Description

Student Services Officer (PGRA)


Student Administration and Academic Affairs (SAAA) works to enable an excellent experience for students during their time at the University of York. We provide information, advice, guidance and support to students and work with them from their enrolment through to their graduation. We also provide advice and guidance to colleagues across the University who rely on our expertise and processes to support the student lifecycle. The work of the Service is important in ensuring that the University meets a number of statutory compliance duties.

This is an exciting opportunity to work collaboratively with colleagues across and beyond the institution to provide administrative support to the interdisciplinary PhD in Biomedical Science (BMS) programme and the MRC-funded Discovery Medicine North (DiMeN) Doctoral Training Partnership.

The BMS programme is run as a subcommittee of the York Graduate Research School (YGRS) across different University departments, Biology, Chemistry, Electronic Engineering, Health Sciences, Hull York Medical School, and Physics. The DiMeN programme is a university partnership, comprising the universities of Sheffield, Leeds, Liverpool, Newcastle and York. This role will therefore be required to establish good working relationships with academic and professional staff within and beyond the University, including managing relationships with external partners.

Funded by the York Biomedical Research Institute (YBRI), the role holder will initially be based in the central PGR Administration (PGRA) team within Student Administration and Academic Affairs, where you will benefit from the expertise and line management of this specialist PGR team, while also receiving direction within the programme from the BMS PhD Director (based in YBRI) and the York DiMeN academic leads.

If you are a highly motivated individual with a good eye for detail, who communicates clearly and is committed to service improvement to support student experience, we would like to hear from you.


To work within PGRA in SAAA as an officer responsible for delivery of key areas of work and the implementation of associated policies, this role will focus principally on delivering a range of administrative processes to facilitate the smooth running of the PhD in Biomedical Science and the DiMeN programmes, working alongside colleagues in YBRI to coordinate and facilitate these joint collaborative programmes. Where it fits with the annual cycle of business for the role, and as dictated by wider business needs, the role holder may also be required to support PGRA colleagues in maintaining service levels and/or delivery of key pieces of work.


Skills, Experience & Qualification needed

  • A general education to include three passes at A level, or an equivalent educational qualification, or relevant experience
  • A thorough knowledge of administrative procedures and processes used in a busy office within a large complex organisation
  • Knowledge of University procedures and processes particularly in the area of PGR administration, e.g. registration issues, progression procedures, student welfare issues, etc.
  • Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
  • Competent in design and production of a range of information and promotional documentation and literature and ability to organise events and conferences
  • Thorough knowledge of all Microsoft Office and Google suite applications
  • Able to deal sensitively and confidentially with students and remain calm and professional particularly when dealing with students in distress
  • Experience of using student-related systems (e.g. SITS, Skillsforge etc) is desirable.

Interview date: Friday 10 December 2021

For informal enquiries: please contact Susanna Broom, Assistant Registrar (PGR and Financial Support) via


We want to recruit the best people for our roles, and we recognise that traditional working patterns may not be suitable for everyone. We offer a range of flexible working options (e.g. flexitime, part-time, job share), please specify your flexible working preferences in your application (number of days / hours etc).


The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

Athena Gold 2017 




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With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.