Skip to content

Weekend Receptionist

Department
Directorate of Technology, Estates & Facilities
Based at
University of York - Heslington Campus
Hours of work
Part-time
Contract status
Open
Salary
21,135 - 23,487 a year (pro-rata for part time working)
Interview Date
Successful applicants will be invited for interview shortly after receipt of application
Posted Date
03/09/2021
Apply by
19/09/2021
Job Reference
9840

Role Description

Directorate of Technology, Estates & Facilities

Weekend Receptionists

The newly formed Directorate of Technology, Estates & Facilities (DTEF) provides services and facilities to staff, students and visitors.  Within DTEF, the Customer Experience Team oversees the University’s main receptions.  The team provides a friendly and welcoming reception service. 

This is an exciting time to join the University Reception team; we are currently looking to fill a number of vacancies and are hoping to have staff in place to welcome students in September at the start of term.

Role

As a University Receptionist, on a daily basis, you will be the first point of contact for students, staff and visitors. You will provide support, advice and redirect queries where relevant. The post holder will be required to be flexible according to the needs and resources of the University and may be requested to undertake other duties as appropriate to the grade of post.

A flexible, adaptable approach to work is necessary; whilst you will primarily be based at specific Reception areas, there will also be a requirement to cover other receptions across the University campus.

Weekend receptionists will also provide a mobile reception service using a University fleet vehicle.

The weekend receptionists work part time.  Working shifts will be 8.17 hours long and will be allocated by roster covering Saturday and Sunday.

Skills, Experience & Qualifications needed

  • A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
  • An understanding of the importance of the Reception role in giving a positive impression of the department. A commitment to delivering a high-quality, customer-focused service.
  • Working knowledge of computer software such as Microsoft Word, Excel and the use of internet and e-mail
  • Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines
  • Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.
  • Ability to undertake manual handling duties for the movement of furniture, equipment and mail
  • Ability to work under pressure and multi-task in a busy front of house reception
  • Experience of administrative duties within a large complex organisation
  • Friendly, personable, calming and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people
  • A full UK driving licence (night and weekend roles only)
  • Behaviours consistent with our  DTEF values

Interview date: Rolling basis – Successful applicants will be invited for interview shortly after receipt of application

For informal enquiries: please contact our Customer Experience Team Leader via email: admn700@york.ac.uk

New Athena Swan Bronze Award

 

 

Login

Forgot password | Register

Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.