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ADS User Support Assistant

Department
Archaeology
Based at
University of York - King's Manor, York city centre
Hours of work
Full or part-time (see job details)
Contract status
Open
Salary
19,133 - 22,417 a year (pro rata for part time working)
Interview Date
17 June 2021
Posted Date
23/04/2021
Apply by
16/05/2021
Job Reference
9331
Documents

Role Description

Archaeology Data Service, Department of Archaeology

The Archaeology Data Service (ADS) provides digital data archiving services for UK archaeology. It is based in the University of York but works closely with external partners, both in Higher Education and in the public and commercial archaeological sectors. All archived data is available Open Access and ADS funding is equally split between data deposit charges and research and consultancy, including a number of international projects. The ADS also manages the highly regarded Open Access journal, Internet Archaeology. Currently around a dozen staff are employed. 

The new role is to provide customer-facing help desk support, for the increasing number of external users of ADS and Internet Archaeology - either as data users or data depositors - directing non-routine queries to other staff as appropriate.

Role

You will carry out routine, established administrative processes in order to facilitate the smooth running of the ADS. You will be required to respond to enquiries received via the online help desks and to provide straightforward advice and support to, or seek information from, ADS staff and external customers (including both data users and depositors) and to deal with routine archive costings enquiries. You may also be called upon to assist in the preparation of documentation, and you will administer and maintain social media accounts, dealing with routine postings. You will need to input and extract straightforward data and service-related information using databases and spreadsheets.

Skills, Experience & Qualification needed

You should have:

  • A general education to include 5 GCSE passes at Grade 4 (C) or above, including Maths and English, or equivalent educational qualifications.
  • Knowledge and understanding of the routine practices and procedures used in an administrative office, and a working knowledge of computer software such as Microsoft Word and Excel, and Google suite applications, as well as the ability to input and extract data from databases and spreadsheets, to prepare standard reports, and to contribute to the preparation and production of information and promotional material
  • Experience of taking an active part in a team, providing advice on administrative procedures to colleagues and external customers, and helping colleagues as required, to ensure tasks are completed on time and to required standards

You should also set high professional and personal standards, with the ability to work flexibly, away from the office if required, to adapt to change and service improvements, and be motivated towards good customer service. You should have a willingness to keep updated, learn new skills and receive relevant training as required.

In addition, a degree level qualification in archaeology or other relevant subject AND/OR experience of work in the historic environment, and knowledge of archaeology and the UK historic environment sector are desirable.

This post is available at 1.0 FTE or 0.8 FTE depending on candidate’s preference. Please state in your application form on which basis you wish to apply.

Interview date: 17 June 2021

For informal enquiries: please contact ADS Deputy Director, Dr Tim Evans at tim.evans@york.ac.uk

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