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External Relations Administrator (Admissions)

External Relations
Based at
University of York
Hours of work
Contract status
Open or fixed-term (see job details)
21,814 - 25,217 per annum
Posted Date
Apply by
Job Reference

Role Description


There are four posts available on the following contract types; open contract (1 available), fixed term 12 months (1 available), fixed term 8 months (1 available), fixed term until October 2021 (1 available)

We are looking for enthusiastic, adaptable and well-organised people to fill a permanent and fixed-term posts in the University of York Admissions team.  The Admissions team is responsible for the admissions process for undergraduate and postgraduate programmes at the University and for the Hull York Medical School.  The Admissions team sits in the Marketing, Recruitment, Admissions and Outreach (MRAO) office which provides information, advice and guidance to prospective applicants and their families, and promotes widening participation in higher education.

The Admissions teams handle over 50,000 applications each year, and provide information, advice and guidance for prospective applicants, applicants, and academic and support staff across the University. 

You will work with colleagues within MRAO, academic departments and other professional services to support activities from pre-application through to enrolment.

The post-holder will provide an efficient and effective admissions service and excellent customer service to internal and external stakeholders. 


Your main responsibilities will be processing applications for admissions according to strict clear criteria supplied by academic departments, handling email and telephone enquiries from prospective applicants, applicants and colleagues across the University.  Other responsibilities will include advising staff in academic departments on admissions decisions, interpreting guidelines on educational equivalences, and advising on University regulations and procedures.

You will have excellent attention to detail, be flexible, self-motivated, reliable, and able to communicate effectively with customers and partners.  An ability to follow processes and procedures as well as maintain accurate and up to date administrative data is essential.

Skills, Experience & Qualification needed

  • A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
  • An understanding of the UK Higher Education system
  • Excellent IT skills, including use of complex databases and Microsoft Office
  • Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of colleagues and customers
  • Experience of working in a complex, busy office environment
  • Willingness to comply with holiday restrictions and to work occasional unsocial hours at peak times

Interview date: TBC

Interviews will be held remotely using video conferencing. Interview dates will be confirmed at a later date.

For informal enquiries: please contact Will Hackett, Postgraduate Admissions Manager (Arts and Humanities) at

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      New Athena Swan Bronze Award              

A place where we can ALL be ourselves #EqualityatYork



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York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.