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Student Services Officer

Student and Academic Services
Based at
University of York
Hours of work
Contract status
Fixed term
25,941 - 31,866
Posted Date
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Job Reference

Role Description


Student Services work to enable an excellent experience for students during their time at the University of York. We provide information, advice, guidance and support to students and work with them from their enrolment through to their graduation. We also provide advice and guidance to colleagues across the University who rely on our expertise and processes to support the student lifecycle. The work of the Service is important in ensuring that the University meets a number of statutory compliance duties.

We are also responsible for many of the central administrative functions of the University; we maintain the student records, and support and develop the systems and processes that allow for the smooth transition of students through their studies.


This is an exciting opportunity based in Progression and Awards where you will work independently and as part of a team and will need to learn policies, systems and processes quickly. The key elements of the role are calculating progression and award outcomes using the assessment criteria, maintaining the integrity of the data that underpins those decisions, and creating and maintaining programme modules. The role involves using initiative, analytical and problem solving skills to determine the cause where the system fails to reach an outcome and to arrive at a solution. You will need excellent IT skills and the ability to work with a variety of software. The role requires a high degree of accuracy and attention to detail. The role also involves running training sessions to colleagues across the University, therefore the successful applicant must feel comfortable delivering presentations.

In addition, you should demonstrate excellent customer service, be able to organise your workload effectively and have a commitment to improving processes so that we provide excellent support to our academic departments and students.

The role is initially being offered on a fixed term basis.

Skills, Experience & Qualification needed

  • Educated to at least ‘A’ Level standard or equivalent, or have comparable work experience
  • Thorough knowledge of administrative procedures and processes used in a busy office within a large complex organisation
  • Excellent IT skills and ability to use Microsoft Office. Knowledge of SITS, Zendesk and Google Docs would be desirable
  • Excellent numeracy and written communication skills
  • Excellent teamwork and interpersonal skills
  • Prepare and deliver training via presentations to colleagues across the University
  • Experience of providing an excellent standard of customer service
  • An energetic, professional and thorough approach to work, with an eye for detail, with an understanding of the importance of accurate data
  • Highly motivated, able to learn quickly and work independently or as part of a team
  • Professional, diplomatic and confident in dealing with a wide range of people and situations
  • Ability to remain calm under pressure and work to tight deadlines.
  • An understanding of data protection legislation

Interview date: tbc

For informal enquiries: Sharmila Gohil,  

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

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A place where we can ALL be ourselves #EqualityatYork



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