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Unified Communications Assistant

IT Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
Fixed term
19,133 - 22,417 a year
Interview Date
To be confirmed
Posted Date
Apply by
Job Reference

Role Description


As a leading research University, York relies on excellent communication systems. The University is currently taking these systems to the next level by implementing new Unified Communications platforms working with communication channels such as Facebook Messenger, WhatsApp, and Twitter etc. alongside our current voice platform.

We have an exciting opportunity for you to work within the Unified Communications team. You will assist the team by performing day-to-day operational and administration tasks as well as providing basic first line fault finding and diagnosis of our mobile, VOIP and other communication systems and services. You will be providing a service to all parts of the University and so this role requires a professional, customer-focused approach to working with others, ensuring that all customers receive an excellent service.

You will be a dedicated individual with a good attention to detail and be able to work effectively as part of a team. You will have a good working knowledge of standard applications software, in particular the Microsoft Office suite, and have the ability to work flexibly, under pressure and to tight deadlines.

The overall aim is for the team is to transform how our customers, students and staff are able to collaborate with solutions that are mobile, secure and deliver reliable, seamless integrated voice, video calling & messaging.

For an informal discussion, please contact Stefan Wielgosz (Unified Communications Manager) 01904 433 826

This post is available on a fixed term basis until 31 July 2020.



The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      New Athena Swan Bronze Award              

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.