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Administrative Assistant

Directorate of Estates & Campus Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
19,133 - 22,417 a year
Interview Date
17 February 2020
Posted Date
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Job Reference

Role Description


The Directorate of Estates & Campus Services (DECS) is the largest support department within the University of York.  The Helpdesk within the Administration Team is the central point of contact for internal customers and external contractors to log Facilities and Campus related work requests and queries.


You will demonstrate a clear commitment to achieving service excellence through continuous improvement. You will be a first point of contact either by telephone or in person providing a first class helpdesk and reception service to staff, students, contractors and visitors.

As our ideal candidate you will be someone who can remain calm under pressure and prioritise tasks in a busy and vibrant office environment.

You will possess great written and verbal communication skills as you will need to communicate with people at all levels within the University community. In addition, you will be a strong team player who can demonstrate an “in it together” attitude supporting other team members and knowing when to ask for help.

Excellent IT skills are a must as this team use a variety of software packages, including e-mail, spreadsheets and databases.

You should be someone who is committed to developing yourself and the services you provide.

The working pattern requires early starts on alternate weeks as the office operates between 07:30 to 17:00 Monday to Friday. Further details of the work pattern will be discussed at interview.

Skills, Experience & Qualification needed

  • Knowledge and understanding of the routine practices and procedures used in an administrative office
  • Ability to make efficient and effective use of standard office computer systems including word-processing,  spreadsheets, Microsoft Office and Google Suite
  • The ability to communicate effectively with a variety of people, face to face, over the telephone and in writing.
  • Behaviours that are consistent with our DECS Values (add link)

Interview date: 17th February 2020

For informal enquiries: please contact the DECS Administration Manager via email

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

         IIP Silver Award Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.