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Information Assistant (2 posts)

Department
Corporate & Information Services Directorate
Based at
University of York
Hours of work
Various
Contract status
Open
Salary
19,133 - 22,417 (reduced pro-rata for part-time working)
Posted Date
04/12/2019
Apply by
05/01/2020
Job Reference
8247
Documents

Role Description

We have a vacancy for three motivated individuals to join the Customer Services team as Information Assistants. The role of Information Assistant is designed to provide an excellent first line support service for IT and Library queries both in person, on the phone and via online channels.  There are two roles available, with one based at the Campus West Library and one based at the Kings Manor Campus.

Customer focus forms one of the core staff values within Information Services and we hold the Customer Service Excellence accreditation. The Customer Services team play a key part in delivering excellent customer support to all our users and all team members spend a high proportion of their work time actively delivering customer support. Our service delivery model is an enquiry service operating as an  integrated one stop shop for library and IT queries, sitting alongside a self-service ethos which is based round our 24/7/362 library opening hours.

You should have education to GCSE standard or have equivalent experience, the ability to work both independently and in a team and a service-oriented approach with experience of delivering customer support. Experience of working in a Library or Archives environment and knowledge of the Higher Education environment are desirable.

 

For an informal chat about the role please contact Nathan Williams, Services Manager on 01904 323825 or by email at nathan.williams@york.ac.uk

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      New Athena Swan Bronze Award              

A place where we can ALL be ourselves #EqualityatYork

 

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