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Deputy Accommodation Services Manager

Department
Directorate of Estates & Campus Services
Based at
University of York - Heslington Campus
Hours of work
Full-time
Contract status
Open
Salary
32,817 - 40,322 a year
Interview Date
22/01/2020
Posted Date
04/12/2019
Apply by
01/01/2020
Job Reference
8232
Documents

Role Description

Directorate of Estates & Campus Services

The Accommodation Services Team, situated within the Campus Services area of the Department of Estates and Campus Services (DECS) is principally responsible for the management of student accommodation applications and allocations.  The team manage room bookings, raising rents, answering enquiries from applicants, residents and students.

Accommodation Services oversee a portfolio of over 6,000 bedrooms in nine college communities.  This post will support the Accommodation and Room Bookings Manager, manage the operational processes for Accommodation Services and initiate and lead service improvement projects relating to student accommodation. 

Role

You will report to the Accommodation and Room Bookings Manager and will manage a team.  You will be responsible for delivering a responsive, friendly and professional service to current and potential students as well as to staff and external partners.

Skills, Experience & Qualification needed

  • Educated to A level standard, to include three passes at A level, or an equivalent educational qualification, or relevant experience.
  • A thorough knowledge and understanding of the principles of service provision and office management and administrative systems and functions within a large, complex organisation.
  • Flexible, can-do attitude
  • Excellent communication skills across all levels, high quality customer service
  • Experience of working within an accommodation or service related industry
  • Experience of solving problems and improving processes
  • Core values that are consistent with DECS values

Interview date: 22 January 2020

For informal enquiries: please contact Alastair Reekie, Head of Space & Accommodation via email alastair.reekie@york.ac.uk

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

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