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Online Learning Administrative Assistant

Student and Academic Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
Fixed term
21,814 - 25,217
Posted Date
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Job Reference

Role Description

An opportunity has arisen for two full-time administrators to join our growing team; providing professional service support for the delivery of our online programmes.

You will work with academic departments and other professional support services to develop and deliver high quality student administration and customer support on all aspects of the student journey, including assessment. You will provide a friendly first point of contact for students and staff, answering queries and escalating issues where needed.

You will be professional and highly organised, with experience of working as an administrator in a large organisation and be willing to support other members of the team as required. Close collaboration with colleagues is essential in this role in order to ensure that a holistic, student centred approach is adopted. You will enjoy working with people in a dynamic service operating in a collaborative and fast moving environment. An ability to organise and prioritise your own work and follow procedures in order to produce work to a high standard, and to required deadlines, is essential.

If you are an excellent communicator, committed to providing an excellent student experience, with experience of working collaboratively with others to ensure effective student administration, engagement, processes and delivery, we would love to hear from you.

Interview Date: 16 December 2019

These posts are full time (37 hours per week) and are available on fixed term contracts until 31 July 2020

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      New Athena Swan Bronze Award              

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.