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Student Accommodation & Room Booking Manager

Directorate of Estates & Campus Services
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Based at
University of York - Heslington Campus
Hours of work
Contract status
39,609 - 48,677 a year
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Role Description

Directorate of Estates & Campus Services

The Accommodation Services Team, situated within the Campus Services area of the Directorate of Estates and Campus Services (DECS), is principally responsible for the management of student accommodation applications and allocations.  The team manages room bookings, raising rents, answering enquiries from applicants, residents and students (email, live chat) and telephone.  They work with our Colleges to provide our students with a great experience of living with us in a caring and respectful way.


Our new Student Accommodation and Rooms Bookings Manager: putting our students first, in a caring and respectful way. 

Together with presenting information about our accommodation at open days, chatting with applicants, parents and agents, and contributing to a range of promotional material to help applicants make an accommodation preference; you will lead your team in this fast-paced and dynamic environment.  

With over 6,000 bed-spaces and plans for more, with our unique College system, this is a real opportunity for an accomplished leader to take our student accommodation to the next level; placing our students at the centre of activity to deliver a service that we can be proud of.   

Leading the team, you will be joining at an exciting time for the University as we prepare an ambitious new student accommodation strategy and Residential Development Framework which will set out our plans for at least the next twenty years. 

You will work alongside the Head of Space and Accommodation with strategic contact with the Director of Campus Services, together with a broad range of internal colleagues.  You will be key to helping to fine tune our procedures and processes to make sure that they centre activity towards delivering an excellent student experience and are agile in their ability to respond to changing requirements with ease.  You will help us to develop a service that is truly driven by our changing student needs.

Skills, Experience & Qualifications needed

  • Three good passes at A level, or an equivalent educational qualification or relevant experience.
  • Evidence of continual improvement in the workplace
  • Thorough knowledge and understanding of the principles involved in service provision and office management, systems and functions within a large, complex organisation.
  • Ability to line manage a large team of administrative staff and to apply available resources to optimum effect.
  • Ability to review strategic and operational procedures and processes, ensuring they are fit for purpose and maximise efficiency
  • Experience of Accommodation Services, practices, processes, procedures and systems
  • Experience of leading and embracing change in the working environment
  • Core values that are consistent with DECS values

Informal enquiries may be directed to Alastair Reekie (Head of Space and Accomodation) 

Closing date: 2 September 2019

Interview date: 3 October 2019

About Us
The University of York is a highly successful institution with a strong commitment to excellence in research and teaching. A member of the prestigious Russell Group we have experienced significant growth over the past ten years. Based on the edge of the historic city of York, our colleges are set in an attractive landscaped campus. 

We offer a range of benefits which include:

  • 38 days' holiday (including public holidays)
  • Flexible working
  • Generous pension
  • Flexible benefits scheme (including cycle to work, dental & health plans, season ticket loans)

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.