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Student Services Officer

Student and Academic Services
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Based at
University of York - Heslington Campus
Hours of work
Contract status
25,482 - 31,302 a year
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Role Description

Student Services works to enable an excellent experience for students during their time at the University of York.  We provide information, advice, guidance and support to students and work with them from their enrolment through to their graduation. We also provide advice and guidance to colleagues across the University who rely on our expertise and processes to support the student lifecycle. We are responsible for many of the central administrative functions of the University; we maintain the student records, and support and develop the systems and processes that allow for the smooth progression of students through their studies.

We are currently recruiting to a vacancy in the Research Student Administration team for a full time permanent Student Services Officer. You will gain expertise in the team’s activities, working closely with colleagues across the University and external stakeholders to ensure the accuracy of research student progress and financial data, the accurate implementation and interpretation of relevant policies, and the effectiveness of processes.

In this role you will gain a detailed understanding of the research student journey, and the policies, processes and systems which underpin it. You will provide support for the bidding, allocation, management, and reconciliation of the team’s large portfolio of internal and external funding, including UKRI training grants; support the work of the Graduate Research School (YGRS) and its Board and subcommittees, and the delivery of its strategic objectives; work with the rest of the team in the monitoring of student progress, the examination of theses, and the management of special cases; and help the team to review and improve existing processes, and to develop and embed new processes, across its full portfolio of activities.

In order to be successful in this role you will need thorough knowledge of administrative procedures and processes used in a busy office and experience of working in an administrative role within a large complex organisation, strong IT skills, excellent numeracy and oral and written communication skills, and the ability and willingness to review processes and procedures in order to maximise efficiency and effectiveness.

If you are a highly motivated and enthusiastic person, with a good eye for detail and a keen interest in improving and developing processes we would be interested in hearing from you. You must be able to work both independently and as part of a team, and be willing and able to learn new processes and systems quickly. This is an exciting opportunity to be part of a team that is responsible for the postgraduate research student academic journey, from enrolment through to final award, which supports the delivery of institutional strategic objectives through its support of YGRS, and which plays a pivotal role in the ongoing enhancement of the research student experience at the University.

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      New Athena Swan Bronze Award              

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.