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IT Support Specialist

Information Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
25,483 - 31,302 (reduced pro-rata)
Posted Date
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Job Reference

Role Description

The Library and IT Helpdesk comprises a small, specialist team (IT Support Office) which provides first line support for IT issues to staff and students of the University.

You will have good working knowledge of networked Microsoft Windows operating environment, standard applications software and the use of laptops/mobile devices and their configuration. You will have excellent communication skills and be able to explain concepts in simple terms to users from non-technical backgrounds, as well as being able to use your initiative to problem solve.

The Information Services Directorate are holders of the Customer Service Excellence accreditation and providing high quality support is central to our strategic remit. This is an exciting opportunity to join a busy team who are focused on meeting the needs of the University while facing the challenge of keeping up to date with fast changing IT trends.

The post is available immediately on an open contract. A flexi-time scheme operates which allows for flexible working within operational guidelines.

You will work three days per week, Monday to Wednesday, 9am to 5pm.

The advert closes at midnight on 29 April 2019 and interviews are expected to take place on 17 May 2019.

For an informal discussion about the role, please contact Jo Loftus, IT Support Office Manager, on 01904 324779 or at

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.