The Student Services Manager is a key member of the Department's Management Team. Reporting directly to the Head of Department, they will contribute towards a broad remit including informing the future shape and direction of student services within the department and providing advice to DMT. The role holder will contribute proactively and expertly to the delivery of a highly efficient and effective student professional services provision, enabling the successful delivery of the department's strategic objectives.
The role holder will lead and line manage the Student Services team in relation to all activities which support the student life-cycle, from pre-admission through to graduation. They will embed a culture of continuous improvement and innovation to drive efficiencies.
The Student Services Manager will enable the effective delivery of a high quality service to our students and will be committed to excellence in service provision, aimed at enhancing the student experience.
The role carries a high level of autonomy and the role holder will be self-motivated, flexible and resilient.
The role holder will:
Skills, Experience & Qualification needed
You will be educated to degree level (or equivalent qualification) or you will have substantial previous experience in a senior leadership capacity. You will be a highly motivated and resilient individual, able to demonstrate a creative solution-focused approach to the delivery and continuous improvement of excellent service delivery.
You will have a thorough knowledge and understanding of a range of aspects of teaching and learning administration in an educational setting, including the student journey from pre-admissions and recruitment, through to graduation. Knowledge of the policies and procedures underpinning the provision of support and guidance to students (including welfare issues), and of the regulations for protecting personal data are also essential. You will understand the importance of, and principals involved in, providing an excellent student experience.
You will have the ability to lead and manage a team and review strategic and operational processes to ensure maximum efficiency. With excellent interpersonal and communication skills you will be skilled at influencing and negotiating and in ensuring the delivery of an outstanding level of service. You will have a high degree of attention to detail and be highly organised and flexible with the ability to oversee multiple projects simultaneously.
With experience as a senior administrator in a complex organisation, you will be accustomed to leading and motivating others and of delivering/directing a high quality customer service in a HE setting. Your IT skill will be strong, with expertise in manipulating databases and spreadsheets, and establishing/managing online information. You will be able to evidence a track record of continuous improvements to services, processes and procedures.
Interviews will be taking place on 3 June 2019.
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