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Student Experience and Support Officer

Based at
University of York - Heslington Campus
Hours of work
Contract status
Fixed term
32,236 - 39,609 a year
Posted Date
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Job Reference

Role Description

The Department of History at the University of York seeks to appoint a Student Experience and Support Officer to carry out two key areas of work. 

Firstly, to lead on the provision of pastoral support for both undergraduate and postgraduate students in the Department of History, managing and developing the supervision system, directing the provision of student pastoral support within the Department and contributing at both a strategic and operational level. A key part of the role is to assist students who require additional support e.g. students who require adjustments in relation to their academic work or those who suffer occasional or recurrent mental health conditions that may make it harder for them to complete their studies. The role holder will liaise with these students to direct them to an appropriate source of support, whilst liaising with academic staff to ensure academic obligations are met. 

Secondly, the role holder will manage the Department’s widening participation and student outreach work to provide opportunities to as diverse a range of applicants as possible, while ensuring the Department’s reputation for academic achievement. You will develop links with local schools, working with academic staff to promote the academic and pastoral work of the department. You will also participate in student induction to provide new students with information on the guidance and support that is available. 

The role holder should have experience of a student-related role at a senior administrative level within the education sector. Excellent interpersonal skills are essential, as is the ability to communicate effectively, both verbally and in writing. Proven problem-solving skills and the ability to prioritise are also key as the role holder will be required to triage a number of issues arriving on an unpredictable and ad hoc basis. The ability to deal with confidential and sensitive information is key, as is experience of leading and coordinating support for students. The role holder should be able to contribute at a strategic and operational level to inform Departmental planning. A relevant mental health-related qualification would be welcomed but is not essential; however, you should be willing to undertake this once in post.

The post is full-time and available from May / June 2019 for 3 years in the first instance. The salary will be paid on grade 6 of the University’s salary scales, within the range of £32,236 - £39,609 per annum, at a level that is commensurate with the abilities and experience of the successful candidate. 

The Department is committed to equality and diversity and strives to ensure the working and learning environment is welcoming, fair, and inclusive for staff and students alike - somewhere everyone can fulfil their potential. This is reflected in staff and student recruitment, and in departmental posts, career development, and promotion. The Department has recently been awarded a Bronze Athena Swan award.

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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