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Customer Service Assistant

Library and Archives
Based at
University of York - Heslington Campus
Hours of work
Contract status
17,408 - 19,202 a year
Posted Date
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Job Reference

Role Description

Applications are invited from enthusiastic and committed individuals to fill two vacancies in the Customer Service Assistants team, within the Information Services department. The vacancies are open posts in the weekend team, working 13 hours per week - 8am-3pm Saturday’s and Sunday’s.

As a Customer Services Assistant you will ensure that the Directorate buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and IT Services) plus spaces across campus (such as IT classrooms) are ready for use during their opening hours. In addition, you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license and the ability to lift and move books, furniture and equipment are essential.

If you have any queries about the role, please contact Nathan Williams, Services Manager,, 01904 323825.

It is anticipated that interview for these posts will be held on 14 February 2019.

For further information and to apply on-line, please click on the ‘Apply’ button above.

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.