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Student Services Administrator

Student and Academic Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
21,414 - 24,771 per year
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Role Description

Student Services are responsible for ensuring an excellent student experience to students during their time at the University of York. We provide support to students and work with them from before their enrolment through to their Graduation. We also provide a high level of advice and guidance to colleagues across the University who rely on us to update student records and deliver systems to support the student lifecycle. The work of the Service is important in ensuring that the University meets a number of statutory compliance responsibilities. We are a dynamic service which operates in a collaborative and fast moving environment. We expect staff to work flexibility and to move within teams and specialisms as they develop a rewarding career in Higher Education. Staff will frequently move between teams as service needs demand.

As a Student Services Administrator, you will be primarily based in the Examinations Team, supporting the administration of the over 55,000 individual closed examinations held each year at the University of York.  This team are responsible for ensuring that this important aspect of the student experience is delivered with an exemplary attention to detail, and an underpinning understanding of how important the experience of examinations is to a student’s perceptions of the University.

Academic Departments rely on the examinations team to provide their students with a consistent examination experience; an accurate timetable, the right paper, and appropriate advice and expertise when unexpected circumstances arise.  This requires two very different, but equally important sets of skills: the ability to focus to an unerring level of detail in the preparation for the event, and the ability to deal with the unexpected (and unprecedented) when it happens in spite of all best efforts.

If you are an experienced administrator with an interest in Higher Education or large-scale events management and a keen interest in improving the student and alumni experience, we would be interested in hearing from you.  You must be able to work independently or as part of a team, and to both implement detailed processes and identify opportunities to improve those processes.  You will also be prepared to work in other areas of the service as need and opportunity arises.

This is an exciting opportunity for you to play a key role in an integral part of the University experience.

For further information and to apply on-line, please click on the ‘Apply’ button below.

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.