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Customer Service Assistant

Information Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
17,408 - 19,202 per year (reduced pro-rata for part-time)
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Role Description

Applications are invited for an enthusiastic and committed individual to fill one of two vacancies in the Customer Service Assistants team, within the Information Services department. Each vacancy is an open post in the weekend team, working 13 hours per week, on either a 3-10pm shift, or on an 8 am – 3pm shift, on Saturdays and Sundays.

We may have other vacancies arise through the year, and if you would like to express an interest in any other shift patterns, please note this on your application form, so that we can keep your interest on file should further vacancies arise. Typically we have the following shift patterns on our rota: Weekend mornings and afternoons (13hpw), Overnights shifts (32.38 hpw), Weekday mornings and afternoons (25hpw), Weekday evenings (27.5 hpw) or full-time (37hpw)

As a Customer Services Assistant you will ensure that the Directorate buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and IT Services) plus spaces across campus (such as IT classrooms) are ready for use during their opening hours. In addition, you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license and the ability to lift and move books, furniture and equipment are essential.

If you have any queries about the role, please contact Nathan Williams, Acting Services Manager,, 01904 323825.

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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