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IT Specialist Support Advisor

Information Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
31,604 - 38,832 a year
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Role Description

Do you have a knack for solving people’s problems utilising technology? Do you enjoy teaching people how to use technology communicating technical information so it’s easy to understand?

In this exciting post your role will be to lead on user testing, evaluation and integration of new and existing technologies for the University. You will develop guidance and support materials, as well as developing and delivering training to our users.

In this role you will also be responsible for dealing with second line support enquiries on the use of IT applications as well as contributing to our consultation service. You can look forward to being part of a great team working in close collaboration with IT colleagues and teams across the Department.

Key Requirements:

  • Degree or equivalent qualifications, or proven relevant experience in the relevant field
  • A good working knowledge of a range of Operating Systems (e.g. Linux, Microsoft Windows)
  • A good working knowledge of standard office applications, including Microsoft Office, Google Apps
  • A good working knowledge of programming and scripting languages e.g. Google Apps Script or JavaScript
  • Ability to communicate complex topics to a technical and non-technical audience
  • A flexible approach to work under own initiative and as a team player
  • Proven ability to handle IT enquiries successfully, including complex enquiries at an advanced level
  • Experience of developing and delivering IT skills training sessions

About us
IT Services is incorporated into the Information Services Directorate. As a Directorate, we strive to provide the best student and staff experience via a strong customer focus and a commitment to continuous improvement. We value collaboration with colleagues both within the department and across the University.

All staff share responsibility for and contribute to the success of the overall service. We want you to contribute to service improvement, working in an environment of mutual respect and openness.

What we can offer

  • 38 days annual leave per year
  • Flexi-time scheme (within operational guidelines)
  • Generous pension & life assurance
  • Employee Benefits Scheme, including childcare vouchers, cycle to work, health plans, gym membership, plus many others
  • Excellent public transport links
  • Great working environment in a campus setting

The post is full-time, 37 hours a week on an open contract. The closing date for applications is 25 July 2018 and interviews are likely to be held on 13 August 2018. For an informal chat about the role, please contact

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.