The Directorate of Estates & Campus Services (DECS) is the largest support department within the University of York. The Facilities Helpdesk is part of the DECS Administration & Information Team and is the central point of contact for internal customers and external contractors to log Facilities and Campus related work requests and queries.
This role offers an exciting opportunity to join the highly regarded Facilities Helpdesk team.
You will demonstrate a clear commitment to achieving service excellence through continuous improvement. You will be a first point of contact either by telephone or in person providing a first class helpdesk and reception service to staff, students, contractors and visitors.
The workload is diverse; no two days are the same. Each year the Helpdesk Team:
As our ideal candidate you will be someone who can remain calm under pressure and prioritise tasks in a busy and vibrant office environment.
You will possess great written and verbal communication skills as you will need to communicate with people at all levels within the University community. In addition, you will be a strong team player who can demonstrate an “in it together” attitude supporting other team members and knowing when to ask for help.
Excellent IT skills are a must as this team use a variety of software packages, including e-mail, spreadsheets and databases.
You should be someone who is committed to developing yourself and the services you provide.
The working pattern requires early starts on alternate weeks as the office operates between 07:30 to 17:00 Monday to Friday. Further details of the work pattern will be discussed at interview.
The post is full time and available immediately on a fixed term basis until 18 March 2019.
Interviews will take place on the 18 June 2018.
Vacancy Reference: 6660
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