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Telephone Specialist

IT Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
31,604-38,832 per year
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Role Description

Having completed a transition to VOIP, the University is now looking to take its Communications to the next level by implementing a new Unified Communications platform. As part of a small team, you will be a key part of this project as well as managing the day-to-day running of our VOIP and mobile services.

We now have an exciting opportunity for a telephony specialist to work within the Unified Communications team in IT Services. You will be responsible for the maintenance and smooth running of the current system which supports approximately 5,500 telephone extensions and 800 mobile phones.

You will be a dynamic and talented individual who will work closely with other professional services departments and facilities in reviewing and implementing exciting new unified communication technologies to better serve their needs.

The overall aim is for the team is to transform how our customers are able to collaborate with solutions that are mobile, secure and deliver reliable, seamless integrated voice, video calling & messaging.

The post is available immediately and is a full-time, open post. Full training will be given to the right candidate if necessary.

As a result of the essential and critical nature of communication systems, the post holder must be prepared to work during the JANET at risk periods (Tuesdays and Thursdays 06:00 – 09:00) if required.  Additionally some ‘out of hours’ (including weekend) work may be required. Overall the working hours would be expected to be standard working hours in any one week (currently 37 hours).  A flexi-time scheme operates which allows for flexible working within operational guidelines.

The salary will be within the range of £31,604 - £38,832 per year (see the University’s guidance on starting salaries). This is a full time position (37 hours a week) and is available immediately. 

For an informal discussion, please contact Stefan Wielgosz (Unified Communications Manager) on 01904 433826 or at

Closing date: 02 May 2018

Interview date: 17 May 2018

Vacancy reference: 6586

The University is committed to promoting a diverse and inclusive community  – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.

      Athena Swan Bronze               

A place where we can ALL be ourselves #EqualityatYork



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