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University Receptionist

Directorate of Estates & Campus Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
Fixed term
18,263 - 21,585 a year
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Role Description


Directorate of Estates & Campus Services

University Receptionist

7 x 12 month fixed term contracts (Full time)

Ref: 6422

As a University Receptionist on a daily basis you will be the first point of contact for students, staff and visitors. You will provide support, advice and redirecting queries where relevant.

The role is varied and at peak times your reception will be busy and your work load challenging.  At other times, and in particular early mornings or evenings; it will be quieter and there may be periods of down time when you will be required to fill your time proactively.

You will:

  • Have a  genuine enthusiasm about working with people and delivering excellent customer service
  • Have excellent communication skills in order to be able to provide advice, directions and information to a wide range of visitors, students and staff from a wide range of backgrounds
  • Be organised and efficient in your approach to support the day to day business activities
  • Be sensitive in your approach when dealing with confidential issues such as medical, social and well-being related issues
  • Be able to demonstrate that you are able to undertake administrative duties associated with the day to day provision of a welcoming and information service.
  • Be flexible and adaptable in your approach

The post is full time. Working shifts will be 8.17 hours per day, 06:50 – 15:00 / 14:50 – 23:00 or 10:00 – 18:10.   The post covers 7 days a week, working days will be allocated by roster and will fluctuate, averaging 37 hours per week. The pattern of shifts is 5 days on and 3 days off, working 2 Early Shifts (06:50-15:00), an unallocated shift (which could be either 06:50 or 14:50-23:00) and then 2 Late shifts (14:50-23:00).  The roster pattern repeats every 8 weeks.  There are 2 weekends (Saturday and Sunday) which are not worked, during each 8 week period.  There are a further 2 weekends with either a Saturday or a Sunday that are not worked, in that 8 week pattern. 

As you will be a key point of contact to our students, many of who may be away from home for the first time, you may need to undertake a Disclosure and Baring Service (DBS) enhanced disclosure application.

Why York?

In addition to a competitive salary we are pleased to be able to offer:

  • 38 days annual leave per year
  • Generous pension & life assurance
  • An extensive professional development scheme
  • Employee Benefits Scheme, including childcare vouchers, cycle to work, health plans, gym membership, plus many others
  • Excellent public transport links

The University campus, situated close to York City Centre has a wide range of amenities, including shops, bars, cafes, restaurants, and a state of the art sports village.

What Next

Full details regarding the work pattern and much more information about this exciting opportunity is available within our candidate brief attached.

Salary will be within the range: £18,263 - £21,585 a year

Informal enquiries should be made to HR Recruitment (email: John Wood via email at

Closing date: 28 February 2018

For further information and to apply on-line, please click on the ‘Apply’ button below.

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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.