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Customer Service Assistant

Library and Archives
Based at
University of York - Heslington Campus
Hours of work
Contract status
16,982 - 18,777 a year, pro-rata (plus unsocial hours payment)
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Role Description

Applications are invited for enthusiastic and committed individuals to fill a vacancy in the Customer Service Assistants overnight team, within the Information Services department.

There are two overnight teams of Customer Services Assistants, each with 4 members of staff, who work a fortnightly pattern of work averaging at 32.38 hours per week.

We currently have a vacancy for an Overnight Customer Service Assistant in Team B. Staff in Team B work Thurs-Sat: 22:00-08:00 in week 1 and Thurs-Sun: 22:00-08:00 in week 2, totalling 7 shifts each fortnight. Each overnight shift includes 45 minutes unpaid break.

Customer Service Assistants receive an unsocial hours payment (currently £5.86 per hour) for each hour worked between midnight and 6am, with the exception of on bank holidays, when bank holiday pay enhancements apply instead.

As a Customer Services Assistant you will ensure that the Directorate buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and IT Services) plus spaces across campus (such as IT classrooms) are ready for use during their opening hours. In addition, you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license and the ability to lift and move books, furniture and equipment is essential.

Informal enquiries should be made to Sarah Peace, Services Manager, on 01904 323825 or at

It is anticipated that interview for these posts will be held on 17 November 2017.

The University of York is committed to promoting equality and diversity



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