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Customer Service Assistant

Information Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
Open or fixed-term (see job details)
16,618 - 18,412 (reduced pro rata for part-time working)
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Role Description

Applications are invited for enthusiastic and committed individuals to fill vacancies in the Customer Service Assistants team, within the Information Services department. Details of each post are in the attached candidate brief. Please state which of the vacancies you are interested in when you make your application.

As a Customer Services Assistant you will ensure that the Directorate buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and IT Services) plus spaces across campus (such as IT classrooms) are ready for use during their opening hours. In addition, you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license and the ability to lift and move books, furniture and equipment is essential.

If you have any queries about the role, please contact Steve Chapman, Customer Services Manager (Facilities),, 01904 324499.

It is anticipated that interview for these posts will be held on 30th November & 1st and 5th December 2016.



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