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Apprentice Desktop and Printing Technical Assistant

Information Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
Fixed term
7,172 (Apprentice Level 1)
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Role Description

IT Services at the University of York is introducing its first Apprenticeship role this summer, suitable for an individual seeking to specialise in IT systems technical support, building knowledge and skills needed for a future IT related career.

The Apprentice Desktop & Printing Technical Assistant role is based in the Desktop and Printing Service team within Enterprise Systems, IT Services. The Desktop and Printing Service manages all aspects of the desktop for staff and students, including Windows, Linux and Macintosh, from purchase to installation. The team also provides and supports the University’s managed print copy and scan service (York Print Plus), which is available across the whole campus.

During this training role, the apprentice will support established IT Services staff in completing activities associated with supporting  the full lifecycle of devices used to deliver the Desktop and Printing service to both staff and students. Over the programme a wide range of tasks will be undertaken to gain practical experience across the different areas of IT Services.

In addition, the role holder will be required to undertake the Level 2 Intermediate NVQ Diploma in IT Systems Support at York College as part of this apprenticeship.

If you require more details of the course then please contact York College Tel: 01904 770368, or by email:

For more information about the on the job training and apprenticeship at the University of York, please contact Adrian Young,, Tel: 01904 323820.

It is anticipated that interviews for the Apprenticeship will be held on 1 November 2016



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