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Customer Services Associate

Student and Academic Services
Based at
University of York - Heslington Campus
Hours of work
Contract status
20,624 - 23,879 a year, reduced pro rata
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Role Description

This is an exciting time for Student and Academic Services. In 2015 we launched our new strategy, setting out our ambition to integrate our face-to-face and on-line services so that they are welcoming, logical and accessible for students, staff and other service users, and reaffirming our commitment to providing excellent services of a high professional standard. In August 2016 we established a single front of house team to provide information, guidance and support across the full range of our services.

Our new front of house team will help us deliver on some of the aims and objectives of the recently published University Strategy that Student and Academic Services (S&AS) has created which has been formed by bringing together a number of colleagues from Careers, Registry and Student Support.

Reporting to the Front of House Manager, you will provide a professional, effective and welcoming front of house service, ensuring that exceptional customer focussed standards are delivered at all times across services for Student Support, Registry, Academic Support Office, Careers, Colleges and the Academic Registrar’s administrative team. The post will shared between the Student Support Hub and Open Door and Disability which are currently based in two locations.

The post is part-time (29.6 hours a week, 0.8 FTE). 

The University of York is committed to promoting equality and diversity.  



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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.