UX Researcher

Role Description

Join Our Team as a UX Researcher

Are you ready for an exciting opportunity to make your mark? We're looking for a UX Researcher to become a vital part of our expanding Digital Services team. We are looking for somebody with proven experience in qualitative UX research methods. Expect to be hands-on in a fast paced digital working environment.

Role

Passionate about making products and services customer-centric? Fascinated with human behaviour and always curious to find out why? You could be our next UX advocate to help our teams make insight led decisions to create user friendly products and services.

We’re looking for a proactive and curious User Researcher to join our growing digital team. You’ll have the opportunity to work across all areas of University covering student, staff and community projects. We work agile, so expect a fast paced environment following a design thinking approach. 

As a User Researcher your role is to evaluate how customers are interacting with our products and services. We also get heavily involved in Service Design and design work. Expect to regularly research areas never explored or touched. You should have excellent presentation skills, with the ability to convey complex information to everyone to help deepen understanding of how users are using our products and services. Alongside your ability to help inform how we adapt them to better serve our customer needs.

This role requires on-site working. We are always open to discussing flexible working options. Typically we ask for a minimum of 2 days in the office with the potential that this may rise up to 4/5 days per week if projects require.

Skills, Experience & Qualification needed

• Work alongside colleagues to support their research activities to gather behavioural insights, from usability interviews to AB testing.
• Showcase users interacting with our products (or prototypes) and services to help teams understand user behaviours and pain points. You’ll be tasked with organising user sessions and coordinating with the team to get them engaged regularly around agile ways of working.
• Analyse both independently and with a team, to convey key findings to stakeholders. This will involve qualitative and quantitative research to help us create a well-rounded view of the customer experience. 
• Strongly qualitative skills including ethnographic techniques to help deep dive into user behaviour and understanding
• Ability to turn complex information into easily understood findings, user journey maps, personas, empathy maps and similar
• Create reports and presentations and be able to communicate these clearly.
• Embed customer knowledge to help everyone have a shared view of the customer and their needs. This could include workshops, regular insight demos, group analysis sessions and similar
• For the right candidate, excellent UX design and service design skills will open up exciting opportunities to further expand your reach and influence. 
• For a full description of Skills, Experience & Qualifications please review the job description. 

Next Steps

Interview details:  The interview date is to be determined.

Interview invitations will be sent by email, using the email address detailed on the application form.

For informal enquiries: please contact Jordan.Marshall@york.ac.uk (UX Lead - Digital Services)

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork