University Receptionist
Role Description
Department
An important part of the Customer Experience team (which sits in Directorate of Facilities Management and Campus Services) the reception team provides services and facilities to staff, students and visitors. The team provides a friendly and welcoming reception service.
About the Role
As a University Receptionist, on a daily basis, you will be the first point of contact for students, staff and visitors. You will provide support, advice and redirect queries where relevant. The post holder will be required to be flexible according to the needs and resources of the University and may be requested to undertake other duties as appropriate to the grade of post.
A flexible, adaptable approach to work is necessary; you will be expected to work across our two reception points and there will also be a requirement to work in other locations to help support University events. This post covers 7 days a week. Shifts are managed on a roster basis and will be a combination of early and late shifts between 07:00 - 23:00, averaging 37 hours a week.
Skills, Experience & Qualification needed
- Details of the main qualifications, knowledge, skills, experience and qualifications essential to the post (as stated in the ‘person specification’ in the job template)
- Ability to undertake manual handling duties for the movement of furniture, equipment and mail
- Level 2 qualification (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience.
- Accurately record and report information/data
- Use digital technologies including Google applications and/or Microsoft Office
- Communicate effectively in verbal and written formats
- Assist others to organise activities
Interview date: To be confirmed
For an informal discussion about the post, please contact: James Kennedy, Customer Experience Manager - james.kennedy@york.ac.uk
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
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Why York?
York is one of the most successful universities in the UK.
With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.