Student Support Assistant
Role Description
Department
Student Life and Wellbeing (SLaW) works to enhance all aspects of student life and experience at the University and is part of the Library, Learning, Archives and Wellbeing Directorate. The team delivers a wide range of proactive and responsive services for students to navigate the challenges and maximise the opportunities that the University provides them with.
Role
The Student Information Team is part of Student Support and Communities, providing a welcoming, professional and effective front of house service in the Student Hub. The Student Hub is the central point of contact for students, staff and external agencies for access to an extensive range of professional and specialist advice and support services for students. The team works collaboratively with colleagues across Library, Learning, Archives and Wellbeing and the wider University, ensuring access to services aimed at working with students to develop strategies to overcome challenges and enable them to succeed academically and in their wider lives. You will play a key role in ensuring exceptional customer focussed standards are always delivered. You will manage queries relating to student incidents and emergencies sensitively, promptly, accurately and effectively, eliciting information and treating all queries confidentially and in accordance with University procedures.
Skills, Experience & Qualification needed
- Thorough knowledge of administrative processes and procedures, and of relevant legislation such as GDPR
- Ability to organise and prioritise workload to meet deadlines and manage competing priorities
- Experience of, and commitment to, providing excellent customer service to a wide range of stakeholders
Interview date: To be confirmed
For informal enquiries: please contact Lizz Newbould on lizz.newbould@york.ac.uk
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
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Why York?
York is one of the most successful universities in the UK.
With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.