Student Support Assistant

Role Description

Department

The Department of Environment and Geography is a leading centre for teaching and research on sustainable solutions to the world's environmental issues. Our core values guide our teaching, research and community. 

Role

We are looking for an administrator to provide reception services and admin support as part of our larger Student Services team. You will respond professionally to enquiries, received on the telephone, in person or electronically, and provide reception services to a variety of internal and external users.  Duties may include arranging meetings, including booking rooms, catering and AV equipment; arranging parking permits and travel; ordering departmental supplies. You will also support a range of student services activities including assessments and welfare support. Working within the wider Student Services team  you will support student and staff community activities and field trips. 

Due to the requirements of the role the Environment Building on Campus West would be the main place of work.  Working alongside our existing Student Services Assistant there is an expectation for this role that the team provides in person cover Monday - Friday for core hours between 09:00-16:30.  Please note that hybrid or home working could not be supported as part of a regular working pattern.

The post is advertised as a full-time role (1.0 FTE) but we can consider a 0.8 FTE for suitable candidates who need some flexibility. 

Skills, Experience & Qualification needed

• A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.

• An understanding of the importance of the role in giving a positive impression of the Department. 

• A commitment to delivering a high-quality, customer-focused service.

• Working knowledge of computer software such as Microsoft Word, Excel and the use of the internet and e-mail.

• Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines.

• Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.

• Friendly, personable, calming and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people

You can find out more about our department on our webpages.

Interview date: Tuesday 11th April or Friday 14th April

For informal enquiries: please contact Michelle Barton or Jackie Coates on environment-studentservicemanager@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork