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Student Support and Advice Officer

Student and Academic Services
27,131 - 33,314 per year (reduced pro-rata for part-time working)
Grade 5
Contract status
Fixed term
Hours of work
Based at
University of York campus
Interview date
To be confirmed
Posted Date
Apply by
Job Reference

Role Description


The Student Life and Wellbeing team works to enhance all aspects of student life and experience at the University and is part of the Student and Academic Services Directorate. The team delivers a wide range of proactive and responsive wellbeing services to students and staff. 

The Student Support and Advice team is looking to recruit an experienced and motivated individual to join the team, for this part time, fixed term, maternity cover post, the purposes of which are to take a leading role in the key area of the delivery and implementation of targeted support and bespoke initiatives for under-represented student groups, as agreed in our Access and Participation Plan. Working collaboratively, the role is critical to delivering and enabling access to an extensive range of advice and support for all students. The role addresses specific student needs by identifying, developing and delivering interventions that support student retention, continuation and academic success.


You will play a key role in enabling the delivery of our Access and Participation plan and improving our performance against agreed outcome measures by providing services that integrate target groups, contributing to the development and delivery of interventions that support retention, continuation and academic success through a mix of bespoke provision as well as activities that connect students with a range of mainstream support. 

Working collaboratively with colleagues in Student Support and more widely from across the service, directorate, wider University and externally, you will ensure that effective support is in place for all students.

Skills, Experience & Qualification needed

  • Undergraduate degree is desirable or relevant equivalent experience
  • Knowledge of the needs of vulnerable and/or under-represented student groups in higher education
  • Understanding of the Access and Participation agenda in higher education and the issues affecting different student groups
  • Knowledge of Student Support in a higher education environment
  • Experience of supporting students, including those from underrepresented groups
  • An energetic professional and thorough approach to work, with attention to detail
  • Ability to work using own initiative as well as part of a team
  • Excellent teamwork and interpersonal skills, conveying a positive attitude and confidence in working with a wide range of people

Interview date: To be confirmed

For informal enquiries: please contact Fran Hornsby on (

Condition of employment

This role is exempt from the Rehabilitation of Offenders Act. Consequently, all applicants will be asked to declare both unspent and spent convictions on their application form.

Appointment of the successful candidate will be conditional on a Disclosure and Barring Service check.

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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