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Student Support and Advice Coordinator

Student and Academic Services
33,309 - 40,927 a year
Grade 6
Contract status
Hours of work
Based at
University of York campus
Posted Date
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Job Reference

Role Description

Student Life and Wellbeing

The Student Life and Wellbeing team works to enhance all aspects of student life and experience at the University and is part of the Student and Academic Services Directorate. The team delivers a wide range of proactive and responsive wellbeing services to students and staff.

The Student Support and Advice team is looking to recruit an experienced and motivated individual to join the team, a key purpose of which is to provide an exemplary advice and guidance service to students.

Student Support and Advice Coordinator

Working collaboratively with colleagues in Student Support and more widely from across the service, directorate, wider University and externally, you will ensure that effective support is in place for students. This will include providing exemplary advice and guidance to students, holding a student caseload and maintaining accurate records along with holding line management and supervisory responsibility for members of the wider team as required.

You will play a key role in enabling the delivery of our Access and Participation Plan by leading on initiatives and providing services that integrate student groups, working with colleagues to ensure the development and delivery of interventions that support retention, continuation and academic success through a mix of bespoke provision as well as activities that connect students with a range of mainstream support.

Skills, Experience & Qualification needed

  • Undergraduate degree
  • Knowledge of relevant issues in higher education, including the student financial support frameworkand the financial benefits system as it applies to students
  • Understanding of Widening Participation in higher education and the needs of vulnerable and/or students from under-represented groups
  • Knowledge of leading andco-ordinating initiatives and projects across teams
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work with students on a one to one basis in a variety of media, including providing on-going support
  • Ability to deal with issues of confidentiality and to demonstrate tact and diplomacy in sensitive situations
  • Experience of working with students in an advisory capacity in a related field
  • Experience of providing interventions for individuals and groups, including on-going support
  • Experience of working with students with complex challenges in higher education
  • Experience of dealing with confidential matters with discretion
  • Sensitive and empathy with users, colleagues and staff
  • Highly motivated and able to work independently as well as part of team and teams

Condition of Employment

This role is exempt from the Rehabilitation of Offenders Act. Consequently, all applicants will be asked to declare both unspent and spent convictions on their application form. 

Appointment of the successful candidate will be conditional on a Disclosure and Barring Service check.

Interview date: TBC

For informal enquiries: please contact Jill Ellis, Head of Student Support on

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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