Student Services Assistant

Role Description

Department

The successful candidate will be part of two supportive and community-oriented departments:

The main responsibilities of the role are within the Department of Chemistry, which is renowned internationally for our research. This is combined with a commitment to teaching and outstanding student satisfaction, and we have been recognised consistently for our family-friendly policies and are proud of our Athena SWAN Gold Award. 

The post holder will be a part of the Student Services team, who also support the Department of Environment & Geography. The Department has a strong commitment to upholding our core values (embracing diversity, making a positive difference, environmental sustainability, being friendly and helpful, and always learning). The department is proud to hold an Athena Swan Silver Award.

Role

We are looking for an administrator to provide reception services and admin support as part of our larger Student Services team. You will respond professionally to enquiries, received on the telephone, in person or electronically, and provide reception services to a variety of internal and external users. Duties may include arranging meetings, including booking rooms, catering and AV equipment; arranging parking permits and travel; ordering departmental supplies. You will also support a range of student services activities including assessments and welfare support. Working within the wider Student Services team you will support student and staff community activities. 

Due to the requirements of the role, the Chemistry Building on Campus West would be the main place of work; there is an expectation for this role to cover the reception for core hours, Monday - Friday. Please note that hybrid or home working could not be supported as part of a regular working pattern.

Skills, Experience & Qualification needed

• A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.
• An understanding of the importance of the role in giving a positive impression of the Department. 
• A commitment to delivering a high-quality, customer-focused service.
• Working knowledge of computer software such as Microsoft Word, Excel and the use of the internet and e-mail.
• Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines.
• Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.
• Friendly, personable, calming and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people.

You can find out more about our department on our webpages.

Interview date: To be confirmed

For informal enquiries: please contact Phil Stokoe at phil.stokoe@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork