Student Services Administrators

Role Description

Department

The Faculty of Social Sciences is seeking to appoint several Student Services Administrators available from January 2025.

The Faculty’s mission is to understand societal challenges to achieve social change for public good.  We deliver on this aim through our approach to both education and research.  Our education focuses on providing an inclusive and empowering approach that changes our students’ lives and, by so doing, contributes to broader social change. And our research involves carrying out curiosity-driven and action-oriented research to help tackle societal challenges through improved understanding. 

The Student Services Administrators will join either:

The Professional Services Team supporting the School for Business and Society (full time)

Or

The Professional Services Team supporting York Law School, Department of Sociology and Centre for Women’s Studies (full time and part time at 50%-60%)

The role of Student Services Administrator is both busy and varied, and involves supporting a large number of students, including international students.  

You will gain an understanding of a range of programme structures and regulations to respond to detailed queries.  You will support the student lifecycle, from induction to graduation.  You will take responsibility for administering a full range of administrative tasks, with the objective of sharing best practice, improving efficiency and communication.  

With the ability to work to tight deadlines, whilst managing conflicting priorities, the role-holder will be expected to provide high levels of customer service at all times with a friendly, approachable, ‘can-do’ attiutude.

Role

• Ensuring student records are up to date and accurate
• Process forms relating to leave of absence, transfers and appeals 
• Respond in a timely manner to student queries in person, via email, phone, and the student reception
• Responsible for administering a full range of student assessment and feedback tasks
• Process marks and feedback in an accurate and timely manner 
• Support student engagement and visa monitoring
• Contribute to the delivery of student events and forums
• Maintain flexibility to support other Student Services teams 

Skills, Experience & Qualification needed

• Level 2 qualification including Maths and English. (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9. Please view the full list.) We also welcome applicants with equivalent non-UK qualifications or equivalent professional experience.
• Experience of working in a varied administrative role effectively balancing competing priorities
• Use digital technologies including Google applications and/or Microsoft Office
• Experience of providing an excellent standard of customer service to a range of stakeholders
• Accurately record, analyse, interpret and report information/data
• Communicate effectively in verbal and written formats 
• Organise activities and resources

Interview date for Part Time positions:  29 January 2025, in person

Interview date for Full Time positions:  31 January 2025, in person

For informal enquiries: please contact Katie Walton on katie.walton@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork