Student Services Administrator (Experience)

Role Description

Department

The Departments of Archaeology, History and History of Art at the University of York are globally renowned for research excellence and are home to internationally leading scholars in their disciplines. The departments of History & History of Art are seeking to appoint a Student Services Administrator  to join our student facing administration team. This is a varied and rewarding role at the heart of the student experience, where you will play a key role in ensuring that our students receive the highest level of support throughout their academic journey.

Role

As Student Services Administrator, you will be the first point of contact for students, providing clear and professional advice on departmental procedures, course requirements, and available support services. You will play an important part in organising student-facing activities, maintaining accurate student records, updating the Virtual Learning Environment (VLE), and coordinating communications such as handbooks and newsletters.

You will work closely with academic and administrative colleagues to support teaching and other academic processes and help coordinate key student milestones. The role also involves signposting students to pastoral or academic support services where appropriate.

This is a fantastic opportunity for someone who enjoys working in a busy, collaborative environment and wants to contribute to an excellent student experience. 

Skills, Experience & Qualifications Needed

You will have:

• Experience providing administrative support within higher education or a similar customer-focused environment
• Confidence using student record systems and digital platforms such as Microsoft Office, SITS, eVision, and Virtual Learning Environments (VLEs)
• Strong communication and organisational skills, with the ability to manage a varied workload and respond effectively to student queries
• Experience supporting events, student engagement activities, or communications
• A commitment to excellent customer service, student support, and continuous improvement
• A collaborative approach, with the ability to work effectively both independently and as part of a wider team
• Awareness of student welfare issues, with the confidence to signpost and escalate concerns appropriately
• A Level 2 qualification including Maths and English, or equivalent relevant experience

Interview date: To be confirmed

For informal enquiries: please contact Nicola Long (Student Services Manager) on nicola.long@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview.  Read more about the University of York’s commitments under the Disability Confident scheme.