Student Services Administrator

Role Description

Department of Health Sciences

The Department of Health Sciences at the University of York is a leading centre for teaching and research in health, wellbeing, and care. We deliver high-quality, evidence-based education across undergraduate, postgraduate, and professional programmes, preparing students for careers in nursing, midwifery, public health, and a range of health-related fields. Our research spans primary and secondary care, mental health, public health, social care, and health services, with a strong focus on improving health outcomes, reducing inequalities, and influencing policy and practice. Through collaboration with healthcare providers, policymakers, and communities, we integrate teaching and research to address real-world health challenges and shape the future of health and social care.

Role

The Student Services team is at the heart of the Department of Health Sciences student experience, providing responsive, inclusive, and accessible support throughout the student journey. Led by the Department’s Student Services Manager, the team is organised into three functional areas, each managed by a Deputy Student Services Manager:

• Admissions and Student Experience
• Academic Programmes and Assessments
• Placements, Allocations and Educational Technology

This particular post will primarily work in the Placements, Allocations and Educational Technology portfolio of Student Services with the understanding that you may be asked to support the other Student Services Portfolios if and when required. You will support the delivery of high-quality, responsive and student-centred administrative services across one or more Student Services portfolio areas. 

This is a varied and collaborative position, ideal for someone with comprehensive knowledge of Student and Academic Services within an academic department, whilst demonstrating excellent organisational skills, strong attention to detail, and a proactive approach. The successful candidate will be an effective communicator, capable of building positive working relationships, managing competing, complex priorities, and passionate about working with students. Day-to-day tasks may differ depending on the time of year and team priorities. The role is currently offered as a hybrid of remote and in-office work. The role-holder is expected to be flexible in supporting in-person events and on-campus activities within the role demands.

Skills, Experience & Qualifications needed

We welcome applications from individuals with a wide range of backgrounds, experiences and ways of thinking.

In this role, you will:

• Bring experience of extracting and reviewing large datasets, with close attention to detail
• Bring thorough knowledge of administrative processes and procedures gained in a large complex organisation and your excellent IT skills to the role. 
• Provide meticulous and high-calibre administrative support to students and staff across a range of activities
• Help deliver a quality, accessible and inclusive service to all stakeholders
• Learn and use a wide range of University systems, policies and processes to support day-to-day student services operations

We are looking for individuals who:

• Enjoy working collaboratively as part of a supportive team
• Are organised and able to manage a range of tasks at the same time
• Communicate clearly and effectively in a way that works for them and others
• Are comfortable using IT systems (training and support will be provided)
• Have proven experience of handling confidential and sensitive data and information
• Have the ability to cope with change and to re-prioritise tasks at short notice
• Demonstrate a commitment to be collaborative, supportive, customer-centred and to make a difference

Interview date: To be confirmed

For informal enquiries: please contact John Painter-Blase by emailing john-blase@york.ac.uk 

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview.  Read more about the University of York’s commitments under the Disability Confident scheme.