Student Services Administrator

Role Description

Department

We are currently seeking a Grade 4 administrator to join our strong professional support teams for the School of Arts & Creative Technologies and York School of Architecture which sits in the Faculty of Arts and Humanities.  The role will carry out a range of duties relating to the student facing services and administration of our degree programmes across the faculty.

Role

An enthusiastic team player with a can-do attitude, you will need to be highly organised with excellent IT and interpersonal skills, to provide a high-quality service to both students and staff.

You will gain a good working knowledge of our systems and processes and University policies and procedures and use this to provide effective and efficient administrative support. This is a demanding and varied role; you will be an organised self-starter with exceptional communication skills and the ability to balance competing priorities in a busy environment.

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies (such as job sharing), flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds. 

Skills, Experience & Qualification needed

• Educated to GCSE level or above, or possessing equivalent educational experience, you will bring your thorough knowledge of administrative processes and procedures gained in a large complex organisation and your excellent IT skills to the role. 
• Use digital technologies including Google applications and/or Microsoft Office
• Experience of providing an excellent standard of customer service to a range of stakeholders
• Accurately record, analyse, interpret and report information/data
• Communicate effectively in verbal and written formats 
• Organise activities and resources

The role is available at 0.7 FTE (25.9 hours) for immediate start until 31 March 2027.

Interview date: 26 February 2026

For informal enquiries: please contact Sarah Wilkie via email: act-student-services-manager@york.ac.uk 

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork