Student Services Administrator

Role Description

Department

The School for Business and Society is an interdisciplinary school, combining the collective strengths from the University of York Management School and the Department of Social Policy & Social Work. It provides a unique opportunity, working collectively with staff and students and our partners to pioneer impactful interdisciplinary research and teaching for public good, delivering inclusive growth. Fusing of our disciplines together provides a unique intellectual opportunity to tackle shared challenges. Our education focuses on providing an inclusive and empowering approach that changes our students’ lives and, by so doing, contributes to broader social change.

We are seeking to appoint a Student Services Administrator to work in the Student Services team in the School.

Role

The role of Student Services Administrator is both busy and varied, and involves supporting a large number of students, including international students.

You will gain an understanding of a range of programme structures and regulations to respond to detailed queries. You will support the student lifecycle, from induction to graduation and will take responsibility for administering a full range of administrative tasks, with the objective of sharing best practice, improving efficiency and communication.

With the ability to work to tight deadlines, whilst managing conflicting priorities, the role-holder will be expected to provide high levels of customer service at all times with a friendly, approachable, ‘can-do’ attitude.

Skills, Experience & Qualifications needed

- Level 2 qualification including Maths and English. (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9. Please view the full list.) We also welcome applicants with equivalent non-UK qualifications or equivalent professional experience.

- Experience of working in a varied administrative role effectively balancing competing priorities

- Experience of using digital technologies including Google applications and/or Microsoft Office

- Experience of providing an excellent standard of customer service to a range of stakeholders

- Ability to accurately record, analyse, interpret and report information/data

- Ability to Communicate effectively in verbal and written formats

Interview date: To be confirmed

For informal enquiries: please contact Darren Spillett on darren.spillett@york.ac.uk 

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork