Student Services Administrator

Role Description

Department

The Department of Economics and Related Studies are seeking to appoint a Student Services Administrator to join our busy Student Services Team, focusing on student and programme administration.

Led by the Student Services Manager, the Student Services Team provide a welcoming and high quality customer service to our students, colleagues and visitors.

You will play a pivotal role in ensuring that every stage of the student journey is managed efficiently and effectively; from the pre-application stage, right through to graduation.

You will be a proactive colleague accustomed to finding efficient solutions to everyday problems, and to meeting deadlines whilst maintaining high standards and accuracy.  You will be a competent IT user with a keen eye for detail, who enjoys helping people.  Your learning and development will be supported throughout your time here.  We are committed to providing a flexible, family-friendly environment, including an established flexi-time scheme, and the option of a blended approach to on campus and remote working where appropriate. 

Role

To provide a professional, flexible, administrative service, carrying out a range of duties in order to facilitate the smooth running of the Student Services team, to:

• Assist in the delivery of all aspects of the student journey and take responsibility for a range of processes.
• Provide a reliable customer service, accurate information and advice, and continuously improve our processes.
• Acquire a comprehensive understanding of the department’s programmes, and of University policies and systems relevant to the role.

Skills, Experience & Qualification needed

• Qualified to 5 GCSE passes at level 4/Grade C or above (including Maths and English), or an equivalent educational qualification, or relevant experience.
• Experience of working in a varied administrative role effectively balancing competing priorities.
• Experience in the use of relevant IT applications and/or systems including MS Office and/or Google applications.
• Experience of providing an excellent standard of customer service to a range of stakeholders.
• Ability to accurately record, analyse, interpret and report information/data.
• Use digital technologies including Google applications and/or Microsoft Office.
• Communicate effectively in verbal and written formats.
• Plan and organise activities and resources, working flexibly under pressure and to tight deadlines.
• Committed to collaborative working and to the continuous improvement of self and others.

Interview date:  Friday 30 June 2023

For informal enquiries: please contact the Student Services Coordinator, emma.cooke@york.ac.uk 

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork