Student Administrator (Special Cases and Exams & Graduation)

Role Description

Department

Student Education and Experience (SEE) works to enable an excellent experience for students during their time at the University of York, providing information, advice, guidance and support to students from enrolment through to graduation. SEE also provides advice and guidance to colleagues across the University who rely on its expertise and processes to support the student lifecycle. The work of the Service is also critical in ensuring that the University meets a number of statutory compliance duties.  

The Student Administration section of SEE comprises c. 40 staff across the following core teams: Student Lifecycle (Exams & Graduation, Progression & Awards, Strategic Projects, Student Records and Visa Compliance) and Student Casework and PGR Administration (Complaints, Special Cases and Student Financial Support).

The Exams & Graduation Team is responsible for the delivery of Exams and Graduation work and the implementation of associated policies, including contributing to service improvement activity. A particular area of specialism will be administering the University's Academic Misconduct process.         

The Special Cases Team is responsible for considering academic appeals, certain categories of progress cases (leave of absence, programme extensions, programme transfers etc), and advising on complex student progression issues. 

Role

You will work as an Administrator for both Special Cases and Exams and Graduation. 

In Special Cases you will be responsible for the administration of academic appeals and progress cases and supporting the work of the team.  

In Exams and Graduation you will be responsible for delivery of Exams and Graduation work and the implementation of associated policies, including Academic Misconduct case work. 

In both teams you will use your strong IT and problem-solving skills to provide excellent customer service and maintain the accuracy of the student record by ensuring all changes are processed accurately and efficiently.

The Student Administration section’s work is challenging and constantly changing, requiring team members to have close attention to detail, flexibility in working practices and the ability to quickly review and support the implementation of new processes. 

Skills, Experience & Qualification needed

• Strong IT skills, with the ability to use Microsoft and Google Suite products

• Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts

• Ability to review procedures and processes, ensuring they are fit for purpose and maximise efficiency; make recommendations for improvements as identified and implement agreed changes

• Ability to write clearly and succinctly, and to maintain documentation for a variety of audiences, including user and technical documentation

• Excellent teamwork and interpersonal skills

• Experience of providing an excellent standard of customer service

• An energetic, professional and thorough approach to work, with an eye for detail

• A commitment to data quality and the accuracy of data management

Interview date: Week commencing 3rd November 2025

For informal enquiries: please contact Daisy Bowen at special-cases-manager@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork