Student Administration Officer (Special Cases)

Role Description

Department

Student Administration and Academic Affairs works to enable an excellent experience for students during their time at the University of York.  We provide information, advice, guidance and support to students and colleagues across the University, who rely on our expertise and processes to support the student lifecycle. The Special Cases team handles academic appeals and student casework for taught students, as well as providing advice to colleagues across the University on the application of regulation and policy to individual student cases. The team works closely with the University's Special Cases Committee (SCC), preparing cases for consideration by SCC, advising Committee members, and taking some decisions on SCC's behalf.  This is an exciting opportunity to join us, working as part of a team of a friendly, expanding team of case officers to progress the caseload of SCC.  We are currently recruiting one full-time case officer and one part-time fixed term case officer (0.6 fte).

Role

You will investigate academic appeals and student progress cases, preparing detailed written summaries of these, taking decisions on cases, and presenting complex cases to the team Manager and academic members of the Special Cases Committee.  You will have or will gain a good knowledge of the University's regulations and procedures as they apply to students, and be able to apply these to individual student cases.  You will communicate with students, staff and other stakeholders verbally and in writing, to provide advice on University procedures as they relate to individual student cases, and to communicate decisions taken on cases with diplomacy and sensitivity.  You will also work effectively with other team members, contribute to team projects, and will contribute positively to ongoing process review.

Skills, Experience & Qualification needed

• Educated to at least A Level standard or equivalent (or with comparable work experience);
• Strong IT skills,with the ability to use Microsoft and Google Suite products;
• Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts;
• Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard, to required deadlines;
• Professional, diplomatic and confident in dealing with a wide range of people and situations;
• An energetic, professional and thorough approach to work, with an eye for detail;
• Highly motivated, able to learn quickly and work independently or as part of a team.

For informal enquiries: please contact Kathryn Lucas at special-cases-manager@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork