Senior Salesforce Administrator

Role Description

Directorate of Technology, Estates & Facilities - IT Services

The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.

We have an exciting opportunity for a Salesforce Administrator to join us as we start to expand our use of Salesforce across the organisation. The role will be part of the digital services team within IT Services. We introduced Salesforce ServiceCloud in early 2021 and now Salesforce is being positioned as a core platform for the University and we see a huge opportunity to deliver great services, which will ensure our users can take advantage of self-service, reach us through new channels and improve efficiency across the University. Salesforce will be integral to the delivery of a number of programmes of work that will in turn enable the university to deliver on its  “2030” strategy.  By joining as we expand our use, you’ll have the opportunity to influence the direction we take.

Role

As a Salesforce Administrator you will take a lead role in the implementation and support of Salesforce across the University. You will work closely with support teams across IT and the University from Agile Development teams to staff in Academic departments who will all have varying experience with service management platforms. You will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of the platform.

The primary focus of the role is to implement and maintain Salesforce in line with best practice ensuring that new functionality can be adopted by all users as easily as possible. You will engage proactively with users, seeking our opportunities to assist them in streamlining and automating business processes. You will maintain an excellent working knowledge of existing and forthcoming functionality and combine this with your knowledge of how teams are using the platform to exploit the platform as fully as possible.

We encourage a very collaborative approach, and welcome supportive challenges in our teams to ensure that balanced decisions are made for overall service design and provision. You will have the opportunity to make a difference and learn by contributing to Communities of Practice, accessing training support and helping deliver to the University strategy. 

We are committed to supporting our staff to learn new skills and as such would like to actively encourage applications from people who have the right attitude and aptitude.

Skills, Experience & Qualification needed

• Knowledge of current software development practices
• Knowledge of CRM platforms and business process automation
• Sound knowledge of systems architecture, understanding of the operational requirements and challenges in supporting high availability IT systems and experience of introducing and supporting new processes and systems
• Proven success in supporting a service management or CRM platform and in exploiting platform capabilities.
• Knowledge of Security and data governance in relation to the design and development of systems
• Evidence of being able to uphold our behaviours.

Interview date: Interview date to be confirmed. Please note shortlisting takes place on an on-going basis and you may be asked to attend an interview prior to the closing date stated.

For informal enquiries: Please contact James McVicar at james.mcvicar@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork