Senior Income and Fees Officer

Role Description

Department

The post holder will be a key member of the Income and Accounts Receivable function of the University and will ensure effective and efficient operation by being involved in all aspects of invoicing, income collection, account reconciliation and debt collection procedures. The Accounts Receivable function sits within the Finance Department as part of the Procurement and Transactional Services team which also covers procurement, payroll and accounts payable functions.

This is an exciting role which will require the ability to think logically and apply knowledge of the complex and diverse funding criteria while adhering to the strict financial compliance regulations including debt recovery legislation. You will be numerate and able to analyse data and financial information to a high level of accuracy ensuring deadlines are met, with an ability to use computer-based accounting systems. Your ability to demonstrate good customer service skills, work collaboratively with and supervise colleagues as part of a team and manage your day-to-day workload with minimum supervision whilst using your own initiative is essential to the role.

About the Role

To undertake a range of specialised, administrative activities that contribute to the effective and efficient operation of the income and fees office within the finance department and ensure the accurate generation and collection of student/sponsor fees and commercial/research income for the University:

• Take a lead role in proactively managing student, sponsor and commercial/research debt within a customer
• focussed environment, to ensure the effective and prompt collection of amounts due including resolving queries,liaising with external organisations negotiating payment plans and using external debt collection services where required.
• Work with the Finance manager to develop strategies and procedures to maximise the collection of relevant fees,charges and commercial sums owed.
• Review income and fee activities for potential fraud and money laundering and undertake relevant investigations with supporting records and follow up with relevant agencies.
• To support the Finance Manager in managing the systems and processes relating to student fee generation including managing and maintaining the annual Fee Table, running fee generation and allocation routines and fee revisions.
• To update information received from the Student Loans’ Company (SLC), to deal with errors/omissions and to return corrected data on student enrolments back to the SLC.

Skills, Experience & Qualification needed

• Knowledge and understanding of debt collection principles, practices and regulations
• Knowledge of student systems / financial systems e.g. SITS, Agresso or similar
• Experience of Debt Recovery procedures and regulations, oral and written
• Experience of working to a high level of accuracy and detail
• Knowledge of the HE Sector
• Experience of Industry Regulations, i.e. Banking Procedures, Money Laundering, Data Protection Desirable
• Experience of customer service provision and office procedures within a large, complex organisation

Interview date: 20th November

For an informal discussion about the post, please contact: Adrian Murgatroyd, Assistant Director, Finance Shared Services on 01904 324099.

Condition of employment

This role is exempt from the Rehabilitation of Offenders Act. Consequently, all applicants will be asked to declare both unspent and spent convictions on their application form.

Appointment of the successful candidate will be conditional on a Disclosure and Barring Service check.

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork