The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.
This role is part of the IT Services team within the Research Systems Support Hub that maintains the following centrally supported research systems: PURE, Worktribe Research Management, Research Professional, ResearchFish and SciVal. The Research Systems Support Hub provides a highly effective service management function, end-user technical support and oversees the day-to-day management and maintenance of research information systems, working in partnership with key business owners. The Hub works on new initiatives and projects to investigate new system functionality, by testing, upgrading and further developing research information systems and their associated processes.
The Research Systems Support Hub maintains the following centrally supported research systems: PURE, Worktribe Research Management, Research Professional, ResearchFish and SciVal. You will take a significant role in the resolution of complex system issues and strategic project work while developing the Research Systems Support Hub’s service management capability to ensure the Hub can support the objectives of its key stakeholders and research system product owners. You will also support work to help develop research systems as part of our University Strategic Change Programme.
We work in a highly collaborative environment and there are multiple opportunities to work with colleagues across IT Services and the wider University to increase your network. We also support training to further your practice, be that through conferences, courses or certification. You will also have the opportunity to spend time on continuing professional development (CPD).
We are committed to supporting our staff to learn new skills and as such would like to actively encourage applications from people who can bring new experiences and ideas, and have the right attitude and aptitude.
Proven experience in overseeing the design, development and implementation of software solutions or products
Ability to exploit system functionality to deliver new and relevant services to end-users
Experience of supporting and delivering technical training
Excellent analytical and problem solving skills
Excellent communication skills, including the ability to explain technical concepts to a non-technical audience
Proficiency in using a range of relational databases for analysis and reporting purposes e.g. experience of extracting data from an Oracle SQL database
Demonstrable ability to learn and retain knowledge of new systems and processes quickly
Evidence of upholding our behaviours.
Interview date: To be confirmed
For informal enquiries: please contact Jennifer Brannan, Research Systems Manager on 01904 323115, firstname.lastname@example.org
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
York is one of the most successful universities in the UK.
With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.