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Quality Support Officer

Student and Academic Services
34,308 - 42,155 per year
Grade 6
Contract status
Fixed term
Hours of work
Based at
University of York campus
Posted Date
Apply by
Job Reference

Role Description


Student and Academic Services supports the University's ambition of offering an outstanding and valuable experience to our students. We support our academic colleagues in achieving excellence in their research, learning and teaching and the student experience. The Student and Academic Services Directorate is committed to providing a high-quality student-centred service that will enhance student life, retention, success and progression, and will be recognised as exemplary both within and outside the University.

Student and Academic Services comprises the following departments:

                              • Student Administration and Academic Affairs

                              • Student Careers and Systems

                              • Library, Archives and Learning Services

                              • Student Life and Wellbeing

                              • Online Partnerships

                              • Directorate Administration Team


We are looking to appoint a Quality Support Officer who will play a key role in the design and delivery of effective processes and policies to support quality assurance and enhancement of learning and teaching across undergraduate and postgraduate provision.

As a member of the Academic Quality Team and reporting to the Academic Quality Manager, the role holder will:

  • Contribute to the review, development and implementation of the University’s framework of academic policy,  guidance and teaching and learning projects;
  • Support a portfolio of quality assurance and enhancement activities: including programme approvals, annual monitoring and periodic reviews;
  • Provide advice and support to staff from academic departments on a range of quality and regulatory matters.

This is a full-time post but flexibility is available. The salary will be in the Grade 6 range of the University’s salary scales.

Skills, Experience & Qualifications needed

Previous experience of providing professional advice and support to academic staff, knowledge of the national teaching and learning quality assurance agenda in Higher Education, and excellent organisational,  communication and interpersonal skills are essential for this post.

Interview date: To be confirmed

For informal enquiries: For informal enquiries, please contact Elizabeth Allen, Academic Quality Manager (

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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Why York?

York is one of the most successful universities in the UK.

With world-class activity across the spectrum from the physical sciences, life sciences, and social sciences to the humanities, we have been recognised as one of the top 100 universities in the world, gaining outstanding results in official assessments of our research and teaching.