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IT Desktop Support Technician x2

Department
IT Services
Salary
23,487 - 26,341 a year
Grade
Grade 4
Contract status
Open
Hours of work
Full-time
Based at
University of York campus (with some remote working options available)
Interview date
TBC
Posted Date
22/07/2022
Apply by
14/08/2022
Job Reference
11061
Documents

Role Description

Department

As part of the Desktop, Print & Support Services group you’ll provide 2nd line IT Support to staff and students of the University.

Role

We have an exciting opportunity for two IT Desktop Support Technicians to join the Desktop and Print and Support Services within IT Services.  

You will be responsible for providing second line desktop support for a range of managed hardware devices (e.g. PCs, laptops and printers) as well as helping other members of the team to provide service improvements.

You will be encouraged to learn and develop new skills and knowledge whilst performing the role with a mixture of on the job practical training and guidance from senior members of the team. 

The roles are available on a full time, open basis.  A flexi-time scheme operates which allows for flexible working within operational guidelines. You will work full time, Monday to Friday, 9am to 5pm. Occasional weekend and bank-holiday working may be required to cover the service at peak times.

Skills, Experience & Qualification needed

  • 5 GCSE passes at grades C including Maths and English, equivalent educational qualification or relevant experience
  • Office-based administrative processes and practices used in an office environment
  • Incident management software
  • Good working knowledge of standard applications software including Microsoft Office, Google Apps
  • Good working knowledge of laptops / mobile devices and their configuration
  • Good working knowledge of a networked Microsoft Windows operating environment
  • Ability to work as a team member
  • Good written and verbal communication skills
  • Competent user of Microsoft applications, including Word, Excel and an email package
  • Able to input data accurately to asset management and fault tracking software
  • Able to communicate to a high standard orally and in writing to a broad range of audiences (e.g. responding to user requires via email)
  • Active in developing positive working relationships, both internally and externally
  • Good customer service skills
  • High level of attention to detail
  • Able to follow policy and procedures accurately and consistently
  • Able to prioritise across competing customer demands and respond positively in a busy environment
  • Customer service
  • Working to deadline
  • Working in an office environment within a large complex organisation
  • Previous computer hardware and software technical experience
  • Experience of delivering second line customer support
  • Self-motivated, showing initiative
  • A flexible, adaptable outlook

Interview date: TBC

For informal enquiries: please contact Thomas Borgia on thomas.borgia@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

New Athena Swan Bronze Award

 

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