IT Desktop and Print Support Assistant

Role Description

Directorate of Technology, Estates & Facilities - Technology/IT Services/Customer Engagement/Desktop & Printing

The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’.

This role is part of  IT Services.

Please note this is a 2 year fixed term contract.

Role

As an IT Desktop and Print Support Assistant you will provide logistical support to the Desktop, Print and Support (DPS) Services. 

You will be based on campus and have responsibility for ensuring supplies of paper are delivered and installed in multifunction printers around campus. This will involve collecting supplies from the shared IT/Library store(currently based in Poppleton) and delivering paper as and when required. In addition to maintaining supplies of paper, the IT Desktop and Print Support Assistant will provide logistical support to the DPS Operations Team. This will involve you moving IT equipment around the campus and assisting with setup and installation of desktop PCs, as well as working with colleagues from Audio Visual (AV) to check on the condition and readiness of PC classrooms.

Skills, Experience & Qualification needed

• Knowledge of basic safety regulations & procedures, for example COSHH

• Full UK driving licence

• Ability to lift and carry boxes of paper, furniture and IT equipment

• Ability to travel to different University locations

• Knowledge of replenishing consumables in multifunction printers

• Experience of delivering excellent in-person customer service

• Level 2 qualification (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience.

• Physically fit with the ability to regularly lift and move heavy items. 

• Evidence of upholding our behaviours

Interview date: To be confirmed

For informal enquiries: please contact Jamie Spaven, IT Desktop Support Supervisor, jamie.spaven@york.ac.uk

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork