Information and Engagement Officer

Role Description

The University of York’s vision is for every York student to have access to, engage with, and benefit from, the highest standard of support for their personal and career development. 

The University’s Careers and Placements team, based within Student Education and Experience, provides a high quality service offering a wide range of expertise, interventions and opportunities for students and alumni to build confidence, skills and experience sought after by employers and further study providers. 

In this role, the chosen candidate, as part of the Central Student Services Team, will be responsible for writing, designing, curating and maintaining high quality careers information and marketing communications, particularly relevant for our current students at different stages of their time at York.

In addition, the post holder will provide excellent customer service with strong communication skills and an ability to engage with students via digital and in-person appointments and in-depth enquiry handling in a sensitive and confidential manner.

The chosen candidate will plan and project manage careers event logistics, and provide on-the-day support and co-ordination, as part of the wider team. 

Required skills and qualities include:

• Ability to write, curate and develop high quality content and information, tailoring for different audiences, as required

• Understanding of effective communications and user engagement

• Experience of customer service and 1:1 enquiry handling (face to face and digital)

• Experience of planning and project management 

• Ability to work on your own initiative 

• Determination, and a positive and proactive approach

For informal enquiries about the role, please contact Irena Zientek, Careers and Placements on tel. 01904 322939

The University strives to be diverse and inclusive  – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. 

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview.  Read more about the University of York’s commitments under the Disability Confident scheme.